We're here to help you get the most from The Family Kitchen. Whether you have a question about your order, your meal plan, delivery, or a care package, our team is happy to assist.
Get in touch
The quickest way to reach us is via our contact page, or email info@tfk.co.nz. We aim to respond within one business day.
Common questions
Many questions about ordering, delivery, storage and subscriptions are answered on our FAQ page.
Managing your subscription
If you're on a meal plan, you can pause, skip, or change a week from your account — just make any changes before 7pm Sunday for that week's delivery.
Orders & refunds
For issues with an order, or to request a refund, please contact us. Full details are set out in our Returns Policy and Terms & Conditions.