We want you to be happy with every order from The Family Kitchen. Because our meals are freshly prepared perishable food, some standard grocery return rules apply.
Problems with your order
If something isn't right — a meal is missing, damaged, or arrives in poor condition — please contact us as soon as possible (and within 24 hours of delivery where possible) with your order number and a photo if relevant, so we can put it right.
Perishable food
As our meals are perishable and prepared to order, we're generally unable to accept returns of correctly delivered meals for change of mind. Please take care to check your order and delivery details before purchase.
Refund policy & terms
Our full refund policy and terms are available on our Refund Policy and Terms & Conditions pages. If you're unsure about anything, just get in touch and we'll help.